Prohibited Use & Fraud Policy
Version 1.0 · Effective date: pending approval
What is not allowed on Rentwell and how we respond to fraud.
1. You must not
List a property you do not own or are not authorised to let, or list a property that is not available.
Upload false, misleading, copied or edited photos or information, or impersonate another person or Rentwell staff.
Ask for or make payments outside Rentwell for a tenancy arranged through Rentwell, or demand charges not in the approved breakdown.
Offer or accept bribes, gifts or inducements to influence a verification.
Harass, threaten or discriminate unlawfully against any user.
Attempt to access another user's account or private records, scrape the platform, interfere with security, or test vulnerabilities without our written permission.
Use Rentwell for money laundering or any unlawful purpose.
2. What we may do
Remove listings, withdraw Verified status, suspend or close accounts, hold or decline pending transactions under investigation, keep records of the activity, and report suspected crimes to the appropriate Nigerian authorities, such as the Nigeria Police Force or the EFCC.
3. Report it
Report suspected fraud through your dashboard or to sonofrose2021@gmail.com or by post to No. 1 Opp. Marian Market, Calabar Municipality, Cross River State, Nigeria.
Rentwell is operated by JIVU & CO, CAC BN 7626963.